Learning & Development Manager

Location: 530 West Broadway, Vancouver BC, Canada 
Core hours: Monday to Friday from 8am – 4:30pm PST

We value collaboration, both in-person and remotely. This position is classified as Hybrid under our Hybrid Work Program Policy, where this position is required to be onsite 3 days per week

Role Summary
As the Learning & Development Manager, you will partner with the VP of People & Culture and the Chief Administrative Officer to define learning and development strategy. In this role, you will manage the design, execution, facilitation, evaluation and continuous improvement of Team-member and Leadership development programs. You will report directly to the VP of People & Culture.

Responsibilities

• Develop and execute the strategy for Learning and Development programs
• Design and deliver end-to-end training programs, workshops, tools, and curricula that deliver a high-quality learner experience
• Facilitate dynamic classroom and virtual training, utilizing adult learning principles and various teaching methods (e.g., presentations, workshops, small group exercises, role plays, etc.) to effectively ensure transfer of learning
• Establish role-specific internal learning and development roadmaps for Team-members and Leaders
• Create a comprehensive Leadership Development journey
• Partner with key stakeholders to identify knowledge and skills gaps and create innovative learning solutions for all Team-members that align with business needs
• Evaluate outside training partnership opportunities
• Create leadership development programs to support people development priorities such as performance management, career development, conflict resolution, employee engagement and change management
• Evaluate the current Team-member onboarding program and implement structure and process to ensure that learning outcomes are achieved
• Project manage programs end-to-end, including project plan creation, execution, and tracking of desired outcomes and results
• Track participant enrollment, progress, marks, and other information
• Manage program logistics and coordination in a hybrid format for virtual and live delivery
• Evaluate alternative delivery methods
• Deliver workshops, seminars, lunch & learns, and other trainings
• Measure program effectiveness and adapt to improve satisfaction, knowledge transfer, behavior change, and business results
• Translate strategic business needs into learning and development programs that are values-based, people-centric and aligned with our business goals
• Partner to manage content creation, event-planning and preparation for the annual 3-day Learning Event (Annual Business Conference) that takes place every July
• Partner with leaders to establish the theme and learning outcomes based on current business needs
• Partner to create experiential learning experiences for 300+ attendees

• Recognized education/formal training in Education, Adult Learning, Instructional Design or a related discipline (Degree or Certificate)
• Experience with classroom facilitation and online training content/instructional design
• 3+ years managing the Learning & Development function of a mid-sized organization
• 3+ years of training development & delivery success
• 2+ years of leadership experience including managing, coaching and mentorship
• Proven experience in managing training projects from end-to-end
• Experience in assessing organizational needs and developing a variety of learning solutions to drive development and growth within an organization
• Technical knowledge of e-learning authoring software and LMS implementation (an asset)
• Exceptional verbal and written communication skills
• Enthusiastic, energetic, and experienced facilitator
• Proven abilities as a leader, team builder, motivator, coach and mentor
• Strong project management, logistical planning and organizational skills
• Exceptional PowerPoint and presentation design skills
• Advanced proficiency in MS Office including Excel, Word, PowerPoint, and Outlook

• Competitive salary, quarterly and annual bonuses based on individual and company goals
• 100% employer-paid premiums for extended health, health spending account, wellness program, green transportation incentive, various paid time-off options available from your first day, and product discounts
• Focus on professional development, 1:1 meetings with your leader, tuition assistance program and length of service rewards

The Application
Please submit a resume with a cover letter.
Applications are currently being reviewed. Immediate submissions are still welcomed. 

Our Company
Eminence Organic Skin Care provides premium products and unparalleled service to leading salons, spas and beauty professionals. For more than 10 years in a row, skin care professionals have voted Eminence Organic Skin Care their Favorite Skin Care Line and their favorite company for Product Education. As a Certified B Corporation®, Eminence Organics continues to meet the highest standards of social and environmental performance, accountability and transparency for employees, customers and the community.
Eminence Organic Skin Care is proud to be an equal opportunity employer. We are passionate about maintaining an inclusive workplace that encourages and values diversity.